CCRating Solution

Phonetic and Semantic solution to Call Center Rating and Management

Automatic assessment quality of employees

KPI assessment and monitoring is the algorithm of requirments from customers, go thru machine learning process and create references labels in analysis.

Filter

  • By units
  • By phone numbers
  • By timeframes
  • Manage of filter criteria

Details of phone call

  • Starting/ending time
  • Customer phone number
  • Employee code
  • Company

Details of conversation

  • Length and number of hold
  • Greeting, thanks
  • Length and noted points
  • Rewind and replay conversations

Description and note

  • Describe in details all criterias
  • Note exactly mistakes of employee

Assessment (KPI)

  • Problem Solving
  • Staff’s attitude
  • Communication Skills
  • 0 scores call

Reports

  • Statistics reports send to company by criterias

Let's Talk Your Problem

Our business analysts will sit down with your stakeholders to develop a concrete strategy based on the analysis of your competition and with an eye for your growth. We'll take it from there to deliver a next-gen solution that will enable you to reach the right consumer at the right time.
Contact Us