Automatic assessment quality of employees

KPI assessment and monitoring is the algorithm of requirments from customers, go thru machine learning process and create references labels in analysis.

Filter

  • By units
  • By phone numbers
  • By timeframes
  • Manage of filter criteria

Details of phone call

  • Starting/ending time
  • Customer phone number
  • Employee code
  • Company

Details of conversation

  • Length and number of hold
  • Greeting, thanks
  • Length and noted points
  • Rewind and replay conversations

Description and note

  • Describe in details all criterias
  • Note exactly mistakes of employee

Assessment (KPI)

  • Problem Solving
  • Staff’s attitude
  • Communication Skills
  • 0 scores call

Reports

  • Statistics reports send to company by criterias

Let's Talk Your Solution

Our business analysts will sit down with your stakeholders to develop a concrete strategy based on the analysis of your competition and with an eye for your growth. We'll take it from there to deliver a next-gen solution that will enable you to reach the right consumer at the right time.
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